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Client: Sun Microsystems, East
Point Business Park, Dublin, Ireland
Slashed Help Word Counts
The original GNOME documentation was written by
volunteers in the free-software community. The Golitho
team rewrote many Help manuals to apply standard
style guidelines. In the process, the team reduced
word count by 30% on average. When the Help was
translated, this reduction generated a large cost-saving
for each of approximately 35 applications in 10
languages. This saving accrued in all subsequent
releases of the GNOME Desktop, and later in the
JDS project.
Maintained Cost Levels
The Golitho team maintained the same cost-level per
head over the lifetime of the GNOME Desktop and JDS
projects. At the same time, overall output of user documentation
increased, thereby creating an improvement in the cost-to-productivity
ratio.
Minimized Cost of Investment
Each member of the Golitho team maintains an off-site
office. During the JDS project, the team shared
a single desk on the client site, thus minimizing
facilities, internal support, finance, and other
cross-charged costs for the client. Also, thanks
to our extensive experience in project management,
the project management cost for the client was minimized.
There were also no Human Resources management costs,
thanks to the outsourcing model.
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